Refund & Return Policy
At DiyJob X (operated by CraftWorks Industries Ltd.), we are committed to a fair, transparent process for every handcraft project on our platform. This policy explains how deposits, commissions and returns work for part-time assemblers and project partners.
1. Deposits & Commission
Projects on DiyJob X are paid using a two-part model: a project deposit, held securely when you accept a project, and a per-piece commission settled after the work is successfully completed and returned. The deposit protects both sides and is released according to the terms below.
2. Project Cancellation
Before assembly begins
If a project is cancelled before any assembly work has started, your deposit will be refunded in full and no commission is charged.
After assembly has begun
If a project is cancelled after work has started, we will assess the work completed so far. Any completed, verified pieces will be paid, and the deposit will be released after the finished pieces are returned. Unfinished work may not qualify for a full deposit release.
3. Returning Goods & Deposit Release
After you have finished assembling a batch, you return the completed goods to us. Once the returned items pass inspection, your deposit is refunded in full and your commission is settled — this is the normal end of every project.
4. Quality & Defects
If returned goods do not meet the project’s quality standard or specification, we may ask you to rework the affected pieces free of charge. If the issue cannot be resolved, we will review the case fairly and may adjust the deposit release or commission accordingly.
5. Non-Refundable Items
The following are not refundable: work that has been customised or completed to a specific order, already-paid project or service fees, and costs incurred for materials or tools provided to you for a project.
6. How to Request a Refund
To request a refund, contact us at [email protected] with your project details (project name, order number, and the reason for the request). We will review and respond within 2 business days.
7. Processing Time
Approved refunds are processed within 5–7 business days and returned to your original payment method.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, and we will take reasonable steps to notify you of material changes.
9. Contact Us
If you have any questions about this policy, email us at [email protected].